Server Centers
Our Server Centers are located at strategic places around the world and are filled with the best available
equipment. The Centers are configured with state of the art equipment which is configured in such a way
as to insure maximum efficiency and minimum down time. Our Technicians are constantly monitoring the equipment
through visual and software inspection.
Network
Our network has state of the art features such as fiber optic networking, 19 x OC48 (1000Mbps/each) connections
from 10 different providers, Bandwidth on Demand, redundant UPS systems, generator backup, VESPA detection
systems, closed circuit monitoring of all areas and entrances, card key access, 24 hour guard manned security,
and redundant a/c systems.
Servers
Accounts are hosted on servers running RedHat Linux or FreeBSD and installed with a minimum of 4GB of ram
and 7200 RPM drives. Our newest servers feature 4 or 8 processor cores, RAID 10, and up to 16GB of RAM.
Our servers also have 500GB backup drives to keep data integrity at its highest and ensure that you data
is kept as safe as possible. Weekly remote backups are also performed on all our servers.
Software
Our servers run industry standard software, including RedHat Enterprise Linux, FreeBSD, Apache, mySQL,
PHP, and WHM/cPanel. Servers are updated daily for the most recent stable releases of software, including
the latest versions of cPanel and WHM.
24/7 Monitoring
Our servers are monitored 24x7x365 using offsite and onsite monitoring, notifying our technicians by email
and SMS within seconds of any problems. Not only are the servers monitored by ping, but also HTTP, FTP,
DNS, CPU, STMP, cPanel, Disk Space Usage, and server load.
Tech Support System
Our Tech Support is handled through a ticketing system. You may submit
your reequest and designate one of 5 levels of urgency. Your
request will be taken care of in a timely manner; most in 30 minutes
or less. Our Support Staff will stay on the job until your issue is
successfully resolved.
Payment Types?
Most plans offer some savings for paying a year in advance. Smaller plans accept annual payment only.
No contract is needed on the month by month payment plan.
Migrate My Old Site?
We will migrate your old site for you if it is hosted on cPanel Hosting and we can get a valid backup!
What are my Nameservers and my cPanel Login?
You will receive a Welcome Email which will detail how to log into your cPanel as well as what
nameservers to use and other pertinent facts. Your account should be set up within 24 - 48 hours
or somewhat longer if ordered on a weekend.